Operations
How IT support companies turn a paid audit into a monthly contract
18 September 20269 min readRead
IT support companies
Stop waiting for things to break. Sell the contract.
Break-fix income depends on who rings this week. We build the path to monthly contracts: a site with a page per service and per sector that ranks for 'IT support <town>', a fixed-price audit offer with a written report, three per-user plans, proposals that go out in 24 hours and get followed up, and the reviews and case studies that make a practice manager trust you.
Sound familiar?
The problems we keep seeing.
IT firms come to us technically excellent and commercially at the mercy of the phone; the missing piece is a path from the first fix to a contract.
- Most of your income still depends on something breaking
- New clients arrive by word of mouth or not at all
- Proposals go out a week late, then never get chased
- The website lists technologies, not the firms you look after
- Free health checks take a day and lead nowhere
- Contract end dates surprise you as much as the client
What we build
Fixed-scope fixes, priced up front.
Each of these is a defined piece of work with a clear price and a clear finish line, not an open-ended retainer. Start with the one that hurts most.
A website that converts
from £1,000A page per service and per sector (IT support for accountants, for dental practices), accreditations up front, a 'systems down' phone route and a booked-call route, built to rank for 'IT support <town>'.
Package and pricing design
from £500Your paid audit written up as a product with a fixed price and a traffic-light report template, plus three named per-user monthly plans with a clear recommended tier.
Quote follow-up automation
from £500 setupA proposal template that goes out within 24 hours with three options, a day 2, 5 and 12 follow-up sequence, and renewal reminders at 90, 60 and 30 days.
Review engine
Review requests at moments of relief (a migration that landed, an office back online) and a simple case-study process, so every sector page carries proof with a named sector.
Three ways to fix this
Do it yourself, have it built, or have it run.
Same system either way. The only question is whose evenings it costs.
Do it yourself
The IT Support Growth Kit
£49
Every script, template, and walkthrough to build the whole system yourself. The free checklist tells you what to do; this is exactly how.
- The paid audit offer, phone and email scripts
- Traffic-light audit report outline with a costed plan
- Three-tier per-user plan table, worked example
- Quarterly review agenda and the renewal calendar
Comes off the price of any build below if you change your mind.
Most chosen
We build it for you
The Monthly-Contract System
£1,995
£2,350–£4,900 bought separately
A website with service and sector pages, a priced IT audit offer, three per-user plans, proposal follow-up, and a review and case-study engine built as one system, so more of your income arrives on contract each month.
- A website that converts
- Package and pricing design
- Quote follow-up automation
- Review engine
Live in about 14 days. Add the Care Plan for £147/month if you want it looked after.
We build it and run it
The Monthly-Contract System + growth retainer
£1,995 + £497/month
The full system built, then run for you month to month: content, rankings, review responses, reporting, and every tweak the numbers ask for. Cancel with 30 days notice, keep everything.
Book a free callFor owners who want the outcome without ever thinking about the machinery.
The 90-day guarantee
If the system has not paid for itself in 90 days, I keep working on it free until it does. That is only possible because every build is scoped honestly before money moves.
Three build slots a month, delivered personally.
Or build your own quote
Just want one or two fixes? Price them yourself.
Tick what your business needs and get an honest indicative range on the spot. And if you would rather start with the free checklist, it is right there; it tells you what to do in what order.
Your indicative price
Tick the fixes you want and an indicative price appears here. Every item is fixed-scope: a defined build with a finish line, not a retainer.
Book a free call about this
Indicative ranges, confirmed after a 15-minute scoping call. No obligation, and the exact quote is fixed before anything starts.
If the system has not paid for itself in 90 days, I keep working on it free until it does.
Rather do it yourself?
Fair enough. The IT Support Company's DIY Growth Checklist covers everything above as step-by-step actions, free. We would rather you did it than didn't.
Frequently asked
What it support companies ask before working with us.
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Working with it support companies? That is our lane.
Fifteen minutes is enough to work out which fix pays back fastest for your business. No pitch, no obligation.