Privacy policy

This is the plain-English version of how Voll handles your personal data. If you have any questions after reading it, email steffen@voll.co.uk and you’ll get a real answer from a real person.

Who we are

Voll is a UK small business growth consultancy, founded and run by Steffen Hoyemsvoll. Voll is the data controller for any personal information collected through this website. You can reach us at steffen@voll.co.uk.

What we collect

We only collect the information you give us, and only for the reason you gave it.

Newsletter signups. Just your email address, whether you sign up through the footer form, the audit tool, or a guide download.

Business audit tool. Your email, the name and type of your business, and your answers to the twelve diagnostic questions. We use this to generate your results and to follow up if you ask us to.

Guide downloads. Your email address and which guide you asked for.

Contact form. Your name, email, phone number if you provide one, business type, the message you wrote, and which contact method you prefer.

Website analytics. Anonymous, aggregated usage stats through Vercel Analytics. No cookies, no personal data, no cross-site tracking.

How it’s stored

Submissions are stored in Supabase, a GDPR-compliant database hosted in the European Union. Emails are delivered through Resend. That’s the full list of processors. No third-party marketing tools, no ad pixels, no data brokers.

How we use it

We use your information to send you what you asked for, such as a guide, your audit results, or a reply to your message. If you’ve subscribed to the newsletter, we’ll also occasionally email you with things we think are genuinely useful for running a small UK business. That’s it.

We never sell your data. We never share it with third parties for marketing. You can unsubscribe from the newsletter at any time with one click.

Cookies

This site uses minimal, essential cookies only, such as the ones needed to keep a session working while you use interactive tools like the business audit. There are no advertising cookies, no marketing pixels, and no third-party tracking cookies.

Our analytics come from Vercel Analytics, which is anonymous and cookie-free. It counts page views in aggregate without setting a cookie, without fingerprinting you, and without following you to any other site.

You’ll see a one-time banner acknowledging this on your first visit. Dismissing it persists that acknowledgement in your browser’s localStorage. No tracking cookies are ever set, whether you dismiss the banner or not.

Your GDPR rights

Under UK GDPR you have the right to access the personal data we hold about you, correct anything that’s wrong, ask us to delete it, receive a copy in a portable format, and object to the way we’re using it. To exercise any of these rights, email steffen@voll.co.uk and we’ll respond within a working day.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you think we’ve handled your data badly. We’d obviously rather you told us first so we can fix it, but it’s your right either way.

Retention

Newsletter subscribers: we keep your email for as long as you’re subscribed. Unsubscribe and it’s removed.

Audit results: kept for two years from submission, then deleted.

Contact form submissions: kept for three years, then deleted. This is so we can look back at a prior conversation if a client comes back to us.

Guide downloads: the email and which guide you took are kept while you remain subscribed to the newsletter.

Changes to this policy

If anything important changes we’ll update this page and update the “last updated” date at the top. Nothing here is locked in stone, but we won’t start doing anything sneaky without telling you first.

Contact

Any questions, corrections, or data requests go to steffen@voll.co.uk. You can also read our termsif you’re after the other half of the legal picture.